Frequently Asked Questions

Frequently Asked Questions (FAQ) | Livaro

📦 Shipping & Delivery

Q: How long does shipping take?
A:

  • European Union: 7–14 business days

  • International: 14–31 business days
    Delivery times may vary slightly depending on customs and local postal services.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International delivery may take longer due to customs processing.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and order weight.

🔍 Order Tracking

Q: Will I receive tracking information for my order?
A: Yes, tracking details will be uploaded as soon as your order ships. 

Q: Where can I track my order?
A: You can track your order anytime on our Track Your Order page using your order number and email.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 60 days of delivery. Items must be unused and in their original packaging.

Q: How do I return an item?
A: To initiate a return, please contact our support team at Livarostore1@gmail.com with your order number and reason for return. We’ll guide you through the process.

Q: Do you offer exchanges?
A: Yes, if you received a wrong or defective item, we’ll happily exchange it. Please contact us within 7 days of receiving the item.

💳 Payments

Q: What payment methods do you accept?
A: For now just PayPal, Apple Pay, and Google Pay. But be sure that this will change soon!

Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely through trusted payment gateways.

📦 Orders

Q: Can I change or cancel my order?
A: We can change or cancel your order only before it has been processed. Please email us immediately at Livarostore1@gmail.com

Q: I entered the wrong address. What should I do?
A: Contact us as soon as possible. If your order hasn’t shipped yet, we can update the address.

🧾 Other Questions

Q: Do you offer discounts or promotions?
A: Yes! We run seasonal sales and offer exclusive discounts to newsletter subscribers. Sign up to stay updated.

Q: How do I contact customer service?
A: You can reach us at support@livaro.com. We typically respond within 24 hours, Monday to Friday.

Still need help? Reach out to our support team anytime at Livarostore1@gmail.com or use the Contact Us form.